Customer Testimonials
Service was exceptional. The wait was long, but Tom went out of his way to keep me informed on how the brake servicing was progressing & presenting various options.
Disappointing that I didn’t get a loaner car and my 2026B when I messed up the front end. Service center was not very helpful and accommodating me and had my car for about almost a month. Coworker bought a car from them brand new and they are providing him with a loaner. His vehicle has some collaboration issues and offered him a loaner. I was told I can’t get one because of my insurance.
My Salesman Kyler was wonderful! Shot straight the whole way through and kept it simple. Tessa was wonderful as well!
Ryan and Levi were great - they made the entire purchase process seamless. Sam also helped me set up the Toyota app, and went over all the vehicle features. Everyone was extremely kind and knowledgeable.
Picked a truck off the lot but had to wait for recall parts. Adam stayed in touch, kept us updated and notified us as soon as the truck was available... He's a great salesman with excellent customer service skills
Scheduling was easy, they got me in on time, and my car was done in just about an hour. It was easy, thank you.
Excellent caring It was top notch service they listened and followed up It was great
Service was satisfactory. I did wait 3 hours but it was a Monday & busy. Joe was courteous and efficient & the problem was taken care of.
Great customer service & maintenance of my car. I highly recommend the Serra Toyota for not only the sales experience, but continued maintenance service experience.
They were thorough in figuring out what was making the noise & great at communicating through the process. Professional & kind.
We came in with an idea of what we wanted and a price point. Chris got us in an amazing car, just above our price point but showed us how the numbers would look without going into financing first to make sure we would be comfortable. He was knowledgeable, quick, and fun to work with! Can't wait to work with him for our 2nd vehicle!
Amazing. Professional. Helpful The dealership was great. Adam provided a great buying experience and would recommend to anyone I know looking for a Toyota.
They took the vehicle back did the maintenance update and informed me of everything that was done
Tom is on top of all my services for both my trucks. Keeps me informed on upcoming services needed. He even will call me and to let me know I'm over due on something.
It was good experience working with Serra Toyota, the sales person was helpful & friendly. Every went smooth
This dealership is outstanding. I always feel that I am a valued customer. I think they know all their customers by name
Timely, accurate work. Kept me updated. Excellent staff and dealership Highly recommend everyone if looking for a good vehicle and service
Always personable and helpful people. Everyone I spoke with was very helpful in getting me to the correct department, as I actually needed to speak with both parts & service, but I didn't realize that. Both departments worked together to get me what I needed. Everyone was professional but also friendly. I work with Joe Leibinger a lot, and he is very knowledgeable and helpful. I also worked with Tom in service when I picked my vehicle up. He actually walked me out to my car in the parking lot to be sure everything was in order and good ... Read More DealerRater - Jul 2, 2026
Multiple inspections and mechanical repairs done excellently. Vehicles ready in a timely fashion. One year warranty for parts and labor
No issues. Service was quick and convenient No issues. Service was quick and convenient. Easy to schedule and communication was good.
Quick lube workers are friendly and knowledgeable, skilled workers. They get the job done in a timely manner.
Satisfactory Service at the Quick lube was satisfactory Service at the Quick lube was satisfactory and vehicle checked and multiple inspections was completed.
All my questions were answered and the options were listed for me clearly Looking forward to a great long term relationship
Oil change and tire rotation and they never put the value caps on the right side.
The Serra tech team is great...honest, reliable, and always willing to go that extra distance to be sure that their customers are satisfied and that their vehicles meet factory specs. Many thanks to all members of the service staff. A job well done!!
The service center was great! Joe was very helpful and insightful in explaining what is needed for my car.
The guys were friendly and efficient. They not only changed my oil but rotated my tires.
Very responsive to my concerns. Doug handled the and the guys in the quick line area rotated my tires in an expedient manner.
Great place to get work/maintenance done! Didn’t purchase my Camry here, but likely will be next place I purchase another vehicle!
Rates had gone up tremendously. I dont think economy or war has anything to do with it. Becuase when rates wants down in usa for gasoline and other things post covid, your rates for the service did not So keep the cost down.
Very professional and knowledgeable. Impressed with both service and sales. Alex was very easy to work with, when purchasing my car.
They do their best to find the problem. Fix the problem. And of great importance,!!! Help ensure you are not trying to fix what does not need fixing. Doug did great at this and his efforts are highly appreciated. As is the rest if tgat crew.
They got my car in quickly for the 5000 mile tire rotation. In out and done in less that 30 minutes
Amazing experience, Adam helped me with the deal, was able to take my trade in and showed me all of the features. There was some over spray on my truck and they are making sure it's taken care of.
I brought vehicle in for recall. They offered a free tire rotation as an add on. Perfect, until I get home and there's a crazy noise coming from tire. I get charged for them to shave off some of my wheel well. It's clear as day that one of the mechanics screwed up and he's trying to cover their tracks. The noise is still there after I payed money to have it fixed. I'm not coming back to Toyota Serra to have it worked on.
On time & polite. They didn't smudge up the interior The waiting area was tidy
Third Toyota I’ve purchased from Bob Wainwright, definitely not the last! Thank you, Steven P. Holty
I went in for an oil change. Entire rotation and the guys also approached me about replacing my cabin air filter which needed replaced so I was glad they suggested it.
They were excellent, they treated me like family, and I couldn't ask for more. Thank you
Sam was knowledgeable. Car was as expected. Pricing was transparent. No Just 4 more words?
Absolutely the best personal service! Hats off for the quick turnaround. My car looks amazing
Have never had better service at another dealership and I have owned cars more than 60 years.
I love our Toyota vehicles. I love a dealership that stands by their products & customers. A little goes a long way. We like your customer service, communication, professionalism, staff being knowledgeable , & friendliness. We love a dealership that’s makes it cost effective service & affordable.
They are easy to schedule with and clean work everytime they work on my vehicle.
I needed some transpertation. My friend Jorden recamended Tylor, so i hopped on the bus and went to Serra Toyota looked at a Kia Optima and this Toyota Highlander. Then decided yo bye the Highlander. Tylor helped my to the bank , secretary of state , and insurance company. THANKS.
Everything went well. Repairs were made in a timely manner. They kept me informed of work being done
Excellent Service was excellent on time was informed fully during process would recommend to friends
Disappointing Service should have suggested providing a loaner after having the car for a couple of days and not having made any progress. It wasn't until I suggested it - 5 WEEKS! after having it - that real movement on the car happened. It made it very difficult for us as a family.
I had a severe accident and Cory took care of me and continues to answer and advise me to move forward. Excellent representative to your company
It was a long wait because my car is so old but they got the necessary parts and Joe did a great job keeping me advised as to the status
Service is always quick and Doug comes across as very knowledgeable and caring. Communication is always fast and clear as well
The issue with my 2026 Tundra was handled in a professional, courteous, and respectful manner. The issue was resolved.
Sam was very helpful in determining my qualifications for the purchase and setting everything up for delivery. Seth was great at going through the paperwork. Eric was EXCELLENT at providing a supportive and encouraging experience. Overall, I would recommend.
Got routine 10k maintenance. Service was easy to schedule and was completely within an hour
I bought a new 26 Tundra from Serra Toyota in Saginaw and worked with Alex on the purchase. This was the best car buying experience I have ever had. They were prompt with communication, had everything ready for me when I came to pick up the truck and had me out of there in less than 2 hours from arriving. Very low preasure environment and I wasn't kept waiting for hours on end. Highly recommend these guys.
Got my car in when it was scheduled. Tom kept me posted on how long it was going to be and, as always, with a smile on his face.
Fast, courteous, and good communication. Got me in for an oil change without an appointment.
Just waiting for the call to take care of the recalls on my car; they did not have the parts to do it at that time
Got me through oil change in less than 1 hour. All good. Pleasant to work with.
Prompt and efficient. Got in on time and issues resolved quickly Kudos to Mr. Tom
I really love my Toyota and am happy there’s a dealership fairly close by. I had my AC fixed and it is now working great. Good timing since it’s 91 degrees here in Tawas today!!
My vehicle told me that I was due for maintenance, at 35,000 miles. When I called to schedule an appointment, I was told that 35,000 miles is rotation only and that this can be done through the Quick Lube, no appointment was needed.
Friendly, knowledgeable staff. I trust the care of my vehicle to them. My only complaint is that, like all dealerships, the pricing for parts, maintenance etc is much higher than if you go elsewhere.
Great service also patient and friendly with customers Keep up the great work and keep smiling always
So nice and thorough. I felt like they really cared about me and keeping my vehicle safe.
A five star plus experience. Tom was friendly and knowledgeable. He explained everything with a smile. I felt very comfortable and in good hands. Everything was done in an extremely timely manner and I was on my way. I'm very very very, very happy.
Very happy with service department. Informative, detailed helpful, great communication and friendly. Will continue to go for major things.
They were very friendly and helpful when I told them I wanted to keep a quart of oil on hand. They said it wasn't necessary but they could order it if I wanted, they just had it in drums.
all aspects met my expectations; car was clean and all service complete in a timely manner;
Very accommodating, work was done in half the time they estimated and felt like they were honest and genuine
Excellent They were kind explained everything told me what I needed. Positive outcome drove 90 miles for oil change well worth it.
Serra of Saginaw has been my service center for years, I have nothing bad to say about them.
Very satisfied either way your service last Friday. I left knowing Doug would let me know when next service would be required.
Excellent service and fast thank you i'll come again and tell a friend if I need it again.
Doug and mechanic went above and beyond to get my car road worthy for a trip to hospital next day!
Everything was taken care of in a professional and timely manner. We are completely satisfied with our service on our RAV4
Easy to access the service dept. Waiting area is comfortable. They should provide bottled water while you wait.
Supported by all as no ac on a trip south with a BRAND NEW vehicle. Marshall TX service dept fixed faulty o rings midst our 22 day trip! Kudos to them!! Should never had needed service if checked correctly by Toyota assembly or dealership inspection!!!!
Friendly woman scheduled my appointment (Carrie?) They got me right in the next morning. (Joe?) explained the process and got me a shuttle. Very short wait and friendly driver. Received text updates about status. Very happy.
Didn’t like the way handling the things and discussed with me. I am paying huge money to buy the vehicle . It’s big things as individual and give some respect
Had an intermittent rattle, I recorded the sound. Doug figured it out. The huddle service was late both in bringing me to work and picking me up. But both drivers were friendly.
Dealer does a great job with both sales and service. Their Quick Lube is a good way to get fast oil changes and tire rotations
Staff seem easy to talk to and they listen. We will keep coming back. Thanks.
Very good experience with Doug. He was very helpful. I will recommend everyone I know to go and visit the Toyota side where he was extremely helpful and nice to work with.
The service i recieved was excellent. The communication was also excellent while my car was being serviced.
First time buying a new car, the experience was exceptional. Love my new Toyota, the dealer AJ was wonderful and I'm looking forward to continue using Serra Toyota of Saginaw.
Always the best in customer service. Friendly and caring Forget it To push it, I am finished
Knowledge, respectable, and efficient Service! Right here in Saginaw County. I definitely recommend you check them out for your next new car purchase!
Great job and did not take long at all! Friendly staff, that's all I got!
Very professional, quick, I Felt they did a great job, asked questions, checked and ansered all questions I asked. Would highly recommend. Thank you.
A.J. was great to work with. Made the whole experience easy and smooth. I will recommend him to anyone i know looking for a Toyota.
Fixed problem in a timely manner Appreciated the effort and communication and careful concern by the crew
Good work but this time they left the cover going over the part and 2 clips in my truck and not replaced over the repaired part.
The staff are always helpful and responsive. I appreciate their concern and am always impressed by their communication
Waited in bay area for 15 minutes. Young man was polite and professional. The young man who handed me the receipt was also polite
I had a great buying experience.Sam found what I was looking for and made it all very easy for me.
Always great. Staff is very friendly and professional. Dealership is always clean and customer lounge area is very nice
This visit was done on schedule with minimal wait time for me. Good and efficient use of my time
Extremely unprofessional and careless with my truck. They used vulgar language and spoke poorly of another customer.
Service manager was friendly and helpful. Vehicle work appeared to be appropriate and on time.
